InDowncity

Content + Community Relations + Events Coordinator

What is InDowncity?

We are a member-based marketing and communications group representing 30+ small business members in downtown Providence. We connect local businesses with the people who live, work, visit, eat, drink, and shop downtown.

We amplify our members' voices through creative content, social media, email marketing, events, and community engagement. From highlighting new openings and special offers to producing behind-the-scenes content, giveaways, and seasonal campaigns, we help tell the story of downtown and the businesses that make it special.

Beyond digital, we produce and support events that draw tens of thousands of people to the downtown district, including Movies on the Block and the Downtown Providence Holiday Market.

We are looking for a creative, organized, and highly motivated Content + Community Relations + Events Coordinator to help bring that work to life.

This is a hands-on role that combines social media, content creation, community and merchant relations, marketing, communications, and event production. The ideal candidate is equally comfortable creating a TikTok, meeting with a small business owner, coordinating with a vendor, writing a press announcement, and helping execute a major downtown event.

Key Responsibilities:

Content & Social Media

Manage the organization's day-to-day presence across Instagram, TikTok, and other social media platforms.
Maintain a busy content calendar using Asana.
Create and publish regular daily content for Instagram and TikTok.
Capture and edit photo and video content for email marketing and our website.
Develop creative programs and campaigns designed to increase brand reach and engagement.
Respond to and share relevant third-party and member content when appropriate.
Monitor and respond to social media direct messages promptly.
Stay current on social media trends, platform features, content formats, and audience behavior.
Work toward ongoing improvement of social media performance.

Marketing and Communications

Draft and distribute press announcements and press releases.
Maintain an up-to-date press contact list.
Develop and distribute a weekly email newsletter.
Work closely with the Director of Commercial to develop marketing collateral for special events, editorial series, seasonal campaigns, and other initiatives.
Assist with reporting and response to analysis of marketing and content performance.
Support initiatives designed to increase awareness and engagement with member businesses and the downtown district.

Merchant and Community Relations

Visit member businesses in person weekly on a scheduled rotation.
Communicate with merchant members about organizational initiatives, marketing opportunities, events, and other relevant news and information.
Schedule and facilitate quarterly meetings between the organization and merchant members.
Provide one-on-one marketing audits and guidance to members seeking support with social media, marketing strategy, and industry best practices.
Build strong, professional relationships with merchant members, community partners, media, vendors, and other stakeholders.

Event Production

The Community Affairs and Content Specialist will play a hands-on role in planning, promoting, and executing the organization's events.

Managing communications with third-party vendors and partners.
Developing and executing social media and marketing promotion for events.
Drafting and distributing event-related press releases and announcements.
Applying for and coordinating necessary permits and licenses with the City, State, merchant members, and third-party vendors.
Coordinating day-of-event logistics, including staff, vendors, event layouts, entertainment schedules, street closures, police details, press, breakdown, and cleanup.
Lead the team at all major organizational events.

Qualifications & Experience:

Required:

2+ years of professional experience in marketing, communications, social media, content creation, or a related field.
Strong professional experience with Instagram and TikTok.
Excellent written and verbal communication skills.
Strong organizational skills and the ability to manage multiple projects, deadlines, and priorities simultaneously.
Ability to work independently, take initiative, and execute ideas in a fast-paced environment.
Experience with event planning, production, or promotion.
Confidence communicating with members of the media and external partners.
Full-time availability, generally Monday through Friday, 9:00 a.m.–5:00 p.m., with flexibility for occasional evenings and weekends and during events.

Preferred:

Professional experience with Instagram and TikTok.
Experience with Adobe Creative Suite.
Experience with Asana or another project management platform.
Experience with Squarespace or a similar website platform.
Experience with Mailchimp or another email marketing platform.
Experience with photography and video production/editing.
Experience working with small businesses, community organizations, tourism, hospitality, retail, or a similar environment.

What We Are Looking For:

The ideal candidate is:
- Creative and curious, with a strong eye for engaging content.
- Highly organized and comfortable juggling multiple priorities.
- A confident communicator who enjoys building relationships.
- Proactive and willing to take an idea from concept through execution.
- Comfortable working both at a computer and out in the community.
- Excited about downtown Providence, its small businesses, and the people who make the district vibrant.

Schedule & Availability:

This is a full-time position with a typical schedule of Monday–Friday, 9:00 a.m.–5:00 p.m. Because our work includes public events and content from restaurants, the position requires flexibility to work occasional evenings and weekends, particularly during event seasons.

Compensation & Benefits:

Salary: Commensurate with experience
Health insurance
401(k)
Paid vacation and sick time
Stipend for content creation